Privacy Policy

At Benecare Direct we are dedicated to giving you a pleasant, efficient and secure shopping experience.

Benecare Direct honours the rights of its members, employees and other users’ including website visitors’ right to privacy and data protection. Benecare Direct is fully committed to complying with the provisions of all applicable Data Protection legislation and regulations such as Data Protection Act and EU GDPR. Benecare Direct honours the rights of its members, employees and other users to privacy and data protection. This Privacy Policy (“Policy”) describes how Benecare collects, uses, shares, and retains personally identifiable information provided by users of this website.

Our mailing list is double opt in in accordance with EU regulations and our communications and our newsletters all contain a one click opt out option.

By going to the My Account section at login you can also change your settings.

Personal information collected by Benecare Direct

We do not store your credit card details and all credit card transactions are done through a government approved secure third party.

Your password to our site is encrypted and not available to be viewed by staff of BeneCare Direct. If you forget your password you can only retrieve it yourself by putting your email address into the Forgotten Password box and it will be emailed to your unique email address.

BeneCare Direct do not have any arrangements with third parties to disclose any of your details and we will not pass any of your details on.

We collect information from you through:

  • The emails we send that you read and click
  • The pages you visit on our website after clicking emails or completing online forms
  • At our conference and the events we regularly attend.
  • From social media: Facebook, Twitter, LinkedIn, Instagram and Our YouTube channel.

We may use cookies to identify you when you visit our website to understand your preferences and main interests. Apart from making your shopping experience as straightforward as possible.  

How your personal information is used

  • Providing and personalizing our services and website
  • Dealing with your enquiries and requests
  • Administering and processing orders and accounts
  • Providing you with information about products and services
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services and products.

Cookies and analytics

We use cookies and analytics to gather usage information about our website and communications. This helps us understand their effectiveness.

We may use cookies to identify you when you visit our website, keep track of your browsing patterns.


We use reasonable measures to safeguard personally identifiable information. The implemented measures will be appropriate to the type of information maintained and compliance with all relevant legislation governing protection of personal information. Measures are implemented to preserve the confidentiality, integrity and availability of the personal information. The employees will process your personal data in accordance with our instructions. They will be subject to a duty of confidentiality and due care with respect to handling the personal data.

Social media

We may use third party provided tools such as Hootsuite and Audiense to manage our social media interactions. If you send us a private or direct message via social media the message may be stored by those software. Like other personal data, these direct messages will not be shared with any other organisations.


We will not sell, barter or rent your data. We may use third party suppliers to help us process your data but only for the purposes mentioned above.

Our website and communications include links to third parties. We are not responsible for the privacy policies and practices of any third party to whom we link- See Our Terms & Conditions.

Your rights

Your rights include:

  • Request the personal data we hold about you. 
  • Complain to a supervisory authority if you believe we have misused your data
  • Withdraw consent.

Contact information and controller

Privacy Rights

In addition to the rights of access, review and correction, you have the right to object to your personal data being processed for any particular purpose, or to request that we stop using your information. If you wish to exercise these rights, please e-mail

If you have an order query, please telephone our head office on   +44 (0)161 273 6789. Our customer services phone lines are open from 8:30am - 5:00pm Monday to Friday. We are closed on Saturday & Sunday and national bank holidays.

This site is owned and operated by Benecare, a trading name of BeneFoot UK Ltd, Branson Court, Branson St, Manchester M40 7FP.


This privacy policy was last updated on 10th May, 2018.