I ordered a small. I find it too long so that the hand support part bit is pushed forward. Also the fastenings are too long that they stick out and get caught in everything. I find them difficult to wear because of these issues.
The product is good but there should have been a choice of size when ordering as i have not been able to use the size i receivef ((slim build fit limb 11.5”)
Hi Iona, thank you for your feedback. The sizes are detailed in the product description, and we've not had issues with them before. If the item is in resaleable condition, you can return it for a refund or request a replacement in the correct size. Please let us know how we can assist further!
It was not a half leg you sent me it was a full leg which is far too big I am not capable of returning it but it’s absolutely not acceptable
Hi Jean, thank you for your feedback. The size you received matches the product description—you ordered a long fitting, not a full leg protector. It seems there was a misunderstanding, possibly from not reading the description carefully. If the item is unworn and resaleable, we'd be happy to offer an exchange. Please contact us to arrange this. Best regards, BeneCare Direct
This is a brilliant boot. I received the same boot from the NHS but after wearing for a year every day it was ready to be replaced. Bear in mind I wore it every day and that is probably unusual. It is still perfectly wearable but my surgery means I’ll be in it 24/7 including bed so wanted a clean new boot.
I googled the company and found the exact boot at a fabulous price. I ordered and it arrived very quickly.
The reason I mention the straps is because I hadn’t checked in the boot itself, where they are stored in transit. I thought they were missing.
The company were very quick to ring me to ask me to check inside the boot. Felt foolish but it is a very good idea storing them this way as they are Velcro and stick to everything.
My advice is when opening the boot to remove it that you ensure you make sure each strap is doubled back in itself so it doesn’t stick to the other straps.
You will not get a better quality boot at such a fantastic price.
Also I’m a size 5 in shoes but the small is perfect. The medium would be too big.
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