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Anna Campbell |
BeneCare Medical, our parent company has also recently updated their website and it well worth a visit if you are a medical professional! There is lots of information on Benecare's history, our range of products, our Loyalty Scheme, the BeneCare Academy and news on new products and events! Click here to take a look!
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I ordered a small. I find it too long so that the hand support part bit is pushed forward. Also the fastenings are too long that they stick out and get caught in everything. I find them difficult to wear because of these issues.
Hi Dianne, thank you for your feedback. The same support is available in a 7' length, which might suit you better. The size you ordered refers to the circumference, not the length.
As for the fastenings, they can be trimmed to your preferred length once you've determined what works best.
You might find this alternative helpful:
https://www.benecaredirect.com/products/neoprene-wrist-support-7
We appreciate your comments and hope this helps!
As advertised, prompt service , very good
Hi Andrew, thank you for your kind words! We're glad you’re happy with the service and product. If you need any further assistance, feel free to reach out.
Great, soft application and smooth colour
Thank you for your wonderful review! We're glad you love the soft application and smooth color of the tape. We appreciate your support!
The product is good but there should have been a choice of size when ordering as i have not been able to use the size i receivef ((slim build fit limb 11.5”)
Hi Iona, thank you for your feedback. The sizes are detailed in the product description, and we've not had issues with them before. If the item is in resaleable condition, you can return it for a refund or request a replacement in the correct size. Please let us know how we can assist further!
It was not a half leg you sent me it was a full leg which is far too big I am not capable of returning it but it’s absolutely not acceptable
Hi Jean, thank you for your feedback. The size you received matches the product description—you ordered a long fitting, not a full leg protector. It seems there was a misunderstanding, possibly from not reading the description carefully. If the item is unworn and resaleable, we'd be happy to offer an exchange. Please contact us to arrange this. Best regards, BeneCare Direct